RETURN POLICY

Please make sure to have the correct shoes in the original box with the receipt in order for us to be able to process your return.

We do not offer return labels, all shipping and delivery charges associated with your return are at the customer’s expense.

Shipping and delivery charge are non-refundable

Nationwide Shipping

Local Delivery

In Store Pickup

You have 7 days from when you receive your package to return your order for a full refund.

Please ship it back within 3-4 days so we can have it back in the store on time.

All orders must request a return authorization number before sending it back. No returns will be accepted without the return authorization number.

To request a RA# please email orders@rfslakewood.com

You have 1 day from when you get your order for a full refund.

You have 7 days from when you get your order for exchange or store credit.

Sales and Clearance Shoes are Final Sale.

No Returns or Exchanges After Yom Tov.

You have 1 day from when you get an email that your order is ready for a full refund.

You have 7 days from when you get your order for exchange or store credit.

Sales and Clearance Shoes are Final Sale.

No Returns or Exchanges After Yom Tov.

EXCHANGE POLICY

If you would like a different size, please return your original purchase and place a new order online.

RETURNS ADDRESS

All products should be returned to the following address:

Royal Family Shoes

6750 Rt.9 South

Howell, NJ 07731

You may also drop the shoes off at this location

Sunday from 10am to 6pm

Monday – Thursday from 11am to 5pm

Friday from 11am to 1:30pm.